Your made-to-order furniture journey
Take a look behind the scenes at how your custom pieces go from concept to creation.
1. Preparing your order
From frame to fabrics, we gather the materials needed to build your order. This crucial step ensures we’ll get everything just right during the building step.
See our Care & Construction page for more details about our materials and processes.
2. Building your order
Our expert teams hand-cut kiln-dried hardwoods and other frame woods, stuff cushions with the perfect proportions of foam and/or down, and sew fabrics with tight seams and delicate pleating.
3. Inspecting your order
Once your piece is built, it goes through a thorough end-to-end inspection process before we pack it up.
We review every detail–from final dimensions and frame construction to material quality and color.
4. Transporting your order
Your pieces are packed to withstand the elements during the shipping journey from the factory to the distribution center to your home.
We wrap products with silica packets and waterproof plastic to prevent moisture, fill the box with padding to keep it in place, and reinforce the outside of the box with wood for added protection.
5. Scheduling your delivery
Once your shipment arrives at our distribution center, our delivery partner will be in touch to schedule your delivery. Please note that scheduling availability will depend on your location.
See our Will it Fit? guide for tips on how to best prepare for your furniture delivery.
6. Delivering your order
All that's left to do is sit and enjoy your new custom pieces! What will we build together next?
Continue customizing.
See our Care & Construction page for common questions about your pieces and tips to maintain their beauty for years to come.
Have more questions about your custom furniture order? Check out our FAQs.