An Update from Interior Define, Inc.

January 4, 2023 (Updated February 21st, 2023)

Updated February 21st, 2023 to extend the contact date to February 24th.

First and foremost, on behalf of the Interior Define community, we want to apologize. During 2022, Interior Define, Inc.’s business experienced several months of severe financial hardship. Due to rapid cost increases related to pandemic supply chain effects and challenging capital markets, Interior Define, Inc. found itself in a position where it could no longer maintain the day-to-day operations of the Interior Define business.

While the go-forward business (the eCommerce site and select Interior Define Studios) will continue on, we are sad to confirm that Interior Define, Inc. has made Assignment for the Benefit of Creditors (“ABC”), and parts of the organization will be liquidated by the Assignee over the coming months. At the end of 2022, Interior Define, Inc. sold some of its business assets, including the Interior Define brand, to a third-party buyer with experience in the industry (“Buyer”).

Any customer orders placed on and after December 29, 2022 are unaffected by the sale and the ABC, and will be processed and fulfilled by the Buyer in the normal course of business.

We recognize that the ABC process creates uncertainty regarding orders placed prior to December 29, 2022. Often, in these circumstances, all merchandise would be liquidated by a third party and no customer orders placed prior to December 29, 2022 would be fulfilled. However, the Buyer is working to help fulfill many customer orders by negotiating terms and completing payment with certain unpaid vendors of Interior Define Inc., thereby facilitating the delivery of that merchandise. Due to the number of unfulfilled orders, there is a chance that not all orders placed before December 29, 2022 will be fulfilled. All unfilled orders, refund claims, and cancellations will be processed by the Assignee. If you have an unfilled order placed before December 29, 2022 you will be contacted prior to February 24th with more information.

In the meantime, Interior Define and the Assignee have established a website where you can check order status.

This has been a challenging and quickly evolving process for Interior Define, Inc., and as a result, customer service and store teams often did not have visibility into the status of orders. The teams worked hard to answer customer questions even when not fully informed of the details, and we are sorry for the stress this added to loyal customers. Understandably, this reduced communication has caused frustration and a breach of trust between Interior Define, Inc. and its customers.

As the Buyer works to help try to secure the release of merchandise associated with many customer orders and works to get needed answers to customers, the customer service team will be pausing customer service responses. Going forward we are hoping to rebuild that trust and will communicate directly with this community once we have more answers.

We are truly sorry for how these challenges have impacted Interior Define, Inc.’s, customers, employees, and community.